We currently only accept orders placed through our website. To place an order, simply browse the products you wish to purchase on www.sacandlesupply.co.za, add the chosen items to your shopping cart – an “Add to cart” button can be found on the product page, if the product is available to purchase.
Once you are happy with the items in your cart, proceed to checkout, and follow our step checkout process to place your order.
While we do accept international orders, we do not arrange international courier, and you would have to book this with the courier of your choice. Once the order has been placed and paid, we will send the box dimensions and weigh that is needed for the courier.
Please be advised, your order maybe subject to import taxes & duties by your local customs – you as the customer are responsible for settling this amount with your local authorities. Please consider this before placing your order.
Documentation
We also assist with the documentation needed for the package should you require this. EG Invoice and MSD Sheets.
Please advise ahead of collection for any documentation needed by your courier.
Take note of our order fulfillment timelines as laid out below.
Packing & Delivery Policy:
Paygate Orders – Subject to order volumes, once order is confirmed and payment is made through paygate, the order will be placed in the packing line, and this can take anything from 4 – 5 days. Thereafter the package is booked with the courier if so selected. Note the delivery times are estimates only.
EFT Orders – Subject to order volumes, once the invoice amount REFLECTS in our bank account, (this can take up to 4 days for an international payment) the order will be placed in the packing line, and this can take anything from 4 – 5 days.
Thereafter, if for delivery the order is booked with our delivery partners, if for collection you will be notified that it is ready for collection, and appropriate information such as sizes of the packages will be sent to the client to convey to the courier.
Collections: Only available once we have notified that package is ready for collection. 10am-3pm, Friday 10pm – 1:00pm
We do not offer in-house layby or payment terms for orders, payment terms are available through our payment partner PayFlex.
We accept the following payment options:
Credit card payments – as processed by Paygate.
6 week payment plan (4 installments) – As processed by Payflex.
EFT payments – Note any additional charges such as bank fees for international payments must be carried by yourself.
To ensure the ordering process stays efficient and effective for ALL customers, we will only accept orders through our e-commerce site.
We have a store that you can visit, located in Honeydew, where you can view and purchase our products as well.
We are unable to add to orders already placed. A new order will need to be placed for the required additional items.
We do sell gift vouchers, if you would like to purchase a gift voucher for someone, contact us on info@sacandlesupply.co.za.
Since we are a wholesale supplier, our prices currently cater to both small and large consumers and their purchasing needs. Further discounts will not be granted.
Candle making is a very rewarding hobby/business to take on. Some days are amazing and other days can be daunting, but each day is worth it. So how you do figure out what products you need? We recommend attending our candle making class to help get you started.
However, if you can’t attend a class just yet but would like to try out candle making, we’ve got you!
Deciding to make candles is just the first step, you also need to answer the following questions before you actually get started.
Once you have decided on the above, there is one more important question you need to answer before you can start making your candles, and that what wick should I use? The style of candle you chose to make, and the size of it will heavily influence the choice of wick. Armed with your answers from above, have a read through our wick guide and make your choice!
A few more items are required for the candle making process, some equipment.
You will need:
- a melting pot or a double boiler (a pot filled with water works perfectly!)
- Some pouring jugs
- Spoons/stirring sticks
- pipettes/measuring tools
- A glue gun or glue dots
- A thermometer – an infrared thermometer is easiest to use, however candy thermometers work just as effectively.
- If all of the above still seems far too daunting for you to figure out, why not start with 1 of our kits?
Our kits our packed for easy of use and to allow anyone to make a candle! We have a range of kits for you to choose from, and we are constantly developing more. We are confident you will find exactly what you are looking for!
All relevant safety, composition and usage information can be found on the applicable product. Should the information you require not be found on the product, feel free to contact us and we will happily provide you with the required information.
We take our consumer safety and their use of all our products very seriously!
We take great care to ensure our website reflects our current stock holding. We make sure products that we don’t have stock of or adequate stock of, are not available for purchase on our site. The moment we have replenished our stock of the item, the website will be updated and the product can be purchased.
A product that says “out of stock” on our website, will also be “out of stock” and unavailable for purchase in our store as well.
Yes, our fragrance oils can be used in an oil burner or electric diffuser. They would have to blended with a carrier like soy wax, as the fragrances must be diluted into a 10% ration of oil to carrier to diffuse safely.
In the electric diffuser, dilute the fragrance oil with water as the carrier.
These average times are based on paraffin candles, manufactured to achieve complete melt pool in 4 hours.
Diameter 10cm x Height 10cm: ± 45 hours
Diameter 10cm x Height 15cm: ± 70 hours
Diameter 10cm x Height 20cm: ± 120 hours
Changes in the construction of your candle will lead to differences in burn time.
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