FREQUENTLY ASKED QUESTIONS

ORDERS, SHIPPING & RETURNS

ORDERS

All orders must be placed and paid in full online.  For any urgent orders, simply give us a call for assistance.  If you are collecting your oder, pick up is between 10am-2pm, Monday to Friday.  If we are sending your order by courier, please note the delivery times are between 2 – 4 working days, please indicate if order is urgent.  After placing and paying for your order, please check that you have received a confirmation of payment and order from us, please contact us as soon as possible if the confirmation has not been received.

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

Depending on the day and time of your order, will determine the processing time.  We require 1 working day to safely pack your order and place in line for collection by our courier company.  Orders will take 2 – 4 working days to be delivered.  If your order is urgent, please contact us to arrange speed courier. 

AM I ABLE TO PURCHASE FROM THE SHOWROOM?

We do have a facility available to purchase directly from our showroom.  Order will still be placed through our website, and instant payment must be made, with a proof of payment.  Order will take a minimum of 1 – 2 hours to prepare, depending on the items.  We urge our clients to Pre-order online, and then arrange for collection.

PAYMENTS, RETURNS & REFUNDS

Payments can be made via credit card (we do not store any credit card information, and is handled through the 3rd party encrypted connection), Direct payment (EFT). We endeavour to meet all of our clients concerns within reason.  Please refer to the Terms and Conditions section / document on the website.  If you have any questions regarding the T&C document, please contact us for further details. Refunds will be determined on a case to case basis.

WAX

WHAT TYPES OF WAX IS ON OFFER?

We stock a range of Soy, Paraffin and Bees wax.  Each wax has its own unique properties.  We also offer wax additives – Shea Butter, and Stearic Acid.  All the relevant product and usage information can be found on each product page.  We always recommend individual testing, to ensure that you create your desired product.

HOW DO I SELECT THE CORRECT WAX?

Our Soy and Bees wax is suited only for container candles, IE you would have to make it in a vessel.  Paraffin wax is suited to containers and for free standing moulds.  Depending on the product you wish to create, we stock a number of incredible containers to suit all the above wax types.

JARS, FRAGRANCES, DIFFUSERS, WICKS, KITS & KNOWLEDGE

OUR JARS

We offer a range of hand picked glass, handmade concrete and pottery vessels.  Each has been named to reflect it unique usage, and to create the ultimate candle for every area.

FRAGRANCES

We supply a wide range of high quality fragranced oils soured from a leading European fragrance house, that is a member of IFRA (International Fragrance Association)  We have worked closely alongside the manufacturer and distributer to develop our incredible fragrance blends for scented candle and diffuser making. The fragrances are Paraffin free, UV inhibitor free, and animal testing free.

DIFFUSERS

We stock an incredible range of diffuser glassware, reeds, fragrances and base oil. We simplify the entire process with easy step by step instructions on mixing, filling and packaging.  

WICKS

Select the perfect wick from our wide range of international and local wicks.  Each wick has been tested with the applicable wax, to ensure that your candles burns correctly, and to prevent a number of issues that can occur if the wick is not correct.  Our wicks are pre-tabbed and coated for your convenience.

KITS & GIFTS

Why buy just one jar, when you can select from our pre-made up candle and diffuser kits.  Get one for yourself, or gift a kit for a special occasion.  

KNOWLEDGE 

We have brought all our products together with recommendations, tutorials, and in-depth instructions on how to start making your very own candles and diffusers.  We have tested and re-tested our wax, jars, wicks and fragrances to ensure that your making experience is a breeze.  Stay linked to our tutorials and knowledge pages for up to date videos, images and info updates.