TERMS AND CONDITIONS

 

This website is operated by SA Candle Supply. Throughout the site, the terms “we”, “us” and “our” refer to SA Candle Supply.

 

SA Candle Supply offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

 

By visiting our site and/or purchasing something from us, you engage in our “service” and agree to be bound by the following terms and conditions. These terms of service apply to all users of the site.

 

Please read these terms of service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of service.

 

RETURNS AND BREAKAGES

Although we always endeavor to provide the best advice to our customers, we cannot guarantee the end product that a customer manufactures with any of the materials we supply.

 

It is always best to make a sample candle and test it before making a large batch of candles.

 

Refunds on wax, fragrance, shea butter or dyes will only be considered if they are in their original, unopened packaging.

 

If the return is a result of our error or a defective product, the customer must make the return with 14 days and we will refund the full cost of the merchandise and shipping charges.

 

Other returns that are not a result of our error must also be made within 14 days and SA Candle Supply will decide on merit whether to offer the customer a full cash refund or a voucher. In this instance, shipping charges will be for the customer.

 

We make every effort to pack our glassware and other containers securely, but in the unlikely case of a breakage during shipping the customer must contact SA Candle Supply immediately upon receiving the damaged items.  Images documenting the breakages / damages indicating the date must be supplied for consideration. SA Candle supply will, on merit, either replace the item or provide a refund.

 

All the products we sell by mass are weighed on an industrial digital scale that has been SANAS calibration approved.

 

If a customer has reason to believe their product is underweight they must return it in its original and unopened packaging for us to consider a refund or replacement.

 

PRODUCTS AND SERVICES

Prices for our products are subject to change without notice.

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

 

All descriptions of products are subject to change at any time.

 

We reserve the right to discontinue any product at any time.

 

ORDER CANCELLATIONS

Orders can be cancelled if they haven’t been shipped yet and customers will receive a full refund. Unfortunately, if the order has already been dispatched it is too late to cancel the order. All order cancellations must be sent by email to info@candlesupply.co.za.

 

DISCLAIMER

Please exercise caution when making and burning candles. Hot wax and flames are dangerous. SA Candle Supply will not be held responsible for any injury or damage to any type of property caused by manufacturing products with our materials or burning candles made with our materials.

 

Questions about the terms of service should be sent to us at info@sacandlesupply.com.

 

PAYMENTS

Full payment for the entire order and shipping must reflect in our account before products will be shipped.

We do not offer any payment plans, or budget purchasing offers.

Payment can be made via Credit or debit card, Paypall, Electronic bank transfer, where a proof of payment must be sent to info@sacandlesupply.co.za