FAQ’s – ORDERS

We currently only accept orders placed through our website.  To place an order, simply browse the products you wish to purchase on www.sacandlesupply.co.za, add the chosen items to your shopping cart – an “Add to cart” button can be found on the product page, if the product is available to purchase.

Once you are happy with the items in your cart, proceed to checkout, and follow our step checkout process to place your order.

While we do accept international orders, we do not arrange international courier, and you would have to book this with the courier of your choice.  Once the order has been placed and paid, we will send the box dimensions and weigh that is needed for the courier.

Please be advised, your order maybe subject to import taxes & duties by your local customs – you as the customer are responsible for settling this amount with your local authorities.  Please consider this before placing your order.

Documentation

We also assist with the documentation needed for the package should you require this. EG Invoice and MSD Sheets.

Please advise ahead of collection for any documentation needed by your courier.

Take note of our order fulfillment timelines as laid out below.

Packing & Delivery Policy:

Paygate Orders – Subject to order volumes, once order is confirmed and payment is made through paygate, the order will be placed in the packing line, and this can take anything from 1 – 3 days.  Thereafter the package is booked with the courier if so selected. Note the delivery times are estimates only.

EFT Orders – Subject to order volumes, once the invoice amount REFLECTS in our bank account, (this can take up to 4 days for an international payment)  the order will be placed in the packing line, and this can take anything from 1 – 3 days.

Thereafter, if for delivery the order is booked with our delivery partners, if for collection you will be notified that it is ready for collection, and appropriate information such as sizes of the packages will be sent to the client to convey to the courier.

Collections: Only available once we have notified that package is ready for collection. 10am-3pm, Friday 10pm – 1:00pm

We do not offer in-house layby or payment terms for orders, payment terms are available through our payment partner PayFlex.

We accept the following payment options:

Credit card payments – as processed by Paygate.

6 week payment plan (4 installments) – As processed by Payflex.

EFT payments – Note any additional charges such as bank fees for international payments must be carried by yourself.

 

To ensure the ordering process stays efficient and effective for ALL customers, we will only accept orders through our e-commerce site.

We have a store that you can visit, located in Honeydew, where you can view and purchase our products as well.

We are unable to add to orders already placed, once payment has been received in full.  A new order will need to be placed for the required additional items.

We do sell gift vouchers, if you would like to purchase a gift voucher for someone, contact us on info@sacandlesupply.co.za.

Since we are a wholesale supplier, our prices currently cater to both small and large consumers and their purchasing needs.  Further discounts will not be granted.